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Shipping and Charges

A. Delivery information

Depending on the country of delivery, we will either dispatch goods using DPD or DHL and we will only deliver to the countries listed below. Please refer to the following table for information on the delivery company, delivery costs and delivery times from receipt of payment*.

Self-collection is not possible for logistical reasons.

Delivery country Delivery company Delivery costs incl. VAT Delivery time from receipt of payment*
Germany DPD €3.95 1-3 days
Germany (orders with a gross value greater than €29) DPD €0.00 1-3 days
Estonia DHL €7.45 4-6 days
Finland DHL €7.45 3-5 days
Greece DHL €7.45 4-6 days
Italy DHL €4.95 2-4 days
Croatia DHL €7.45 4-6 days
Latvia DHL €7.45 5-7 days
Lithuania DHL €7.45 4-6 days
Luxembourg DPD €4.95 2-4 days
Netherlands DPD €3.95 2-4 days
Austria DPD €3.95 2-4 days
Portugal DHL €7.45 3-5 days
Sweden DHL €7.45 2-4 days
Spain DHL €7.45 2-4 days

* Information to calculate the delivery date

For money transfers from Germany:

For advance payments, the delivery deadline commences on the day after the credit institution, which is transferring the money, is issued with the payment instruction. For other payment types, the delivery deadline commences on the day after the contract is concluded and ends with the expiry of the last day of the deadline. If the last day of the deadline falls on a Saturday, Sunday or on a general statutory public holiday in the delivery location, the next working day is to be regarded as the last day.

For money transfers from abroad:

For advance payments, the delivery deadline commences on the third day after the credit institution, which is transferring the money, is issued with the payment instruction. For other payment types, the delivery deadline commences on the day after the contract is concluded and ends with the expiry of the last day of the deadline. If the last day of the deadline falls on a Saturday, Sunday or on a general statutory public holiday in the delivery location, the next working day is to be regarded as the last day.

Deliveries to countries outside the European Union may attract additional charges, which we cannot be held responsible for and which must be paid by you. These can include money-transfer charges levied by credit institutions (e.g. transfer fees, exchange-rate fees) or import duties or taxes (e.g. customs duties). For further information, see http://ec.europa.eu/taxation_customs/customs/customs_duties/index_en.htm, for value-added tax on importation see [link in German] http://auskunft.ezt-online.de/ezto/Welcome.do, and for special regulations concerning Switzerland see http://xtares.admin.ch/tares/login/loginFormFiller.do.

I. Deliveries within Germany:

We will charge a flat-rate fee of €3.95 incl. VAT per order for delivery within Germany. Orders with a gross value greater than €29 will be delivered free of charge within Germany.

II. Deliveries outside Germany:

For deliveries to the above-listed countries we will calculate a country-specific flat-rate fee per order as stated in the above table.

B. Payment information

I. Deliveries within Germany

For deliveries within Germany, we offer the following payment options unless indicated otherwise in the particular product description:

  • Advance payment by bank transfer
  • Payment via PayPal

II. Deliveries outside of Germany

For deliveries outside of Germany to the above-listed countries, we only offer the following payment options unless indicated otherwise in the particular product description:

  • Advance payment by bank transfer
  • Payment via PayPal