Speed-Link Manual

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Troubleshooting

# Troubleshooting

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## I can't hear anything

Make sure the volume level of the channels on the in-line remote are not set to minimum and that the headset is switched on.

Make sure the volume level in Windows is not muted or set to minimum. To do that, open the Volume Control panel in Windows and set the master volume (left adjuster) to the midway position.

Check if your operating system has registered the headset as the default audio device.

To do that, go to Start/Control Panel/Sounds and Audio Devices and under the Audio tab select the relevant device (USB Multi-Channel Audio Device).

## The person I want to talk to can't hear me

Open the Windows Volume Control panel and click on 'Options -> Properties'. Select 'Recording' and then under 'Show the following volume controls' check 'Microphone' (if not already checked) and click 'OK'.

Check the 'Select' box under the microphone volume adjuster and set the volume to roughly a midway level.

If the person you're talking to still can't hear you then check the audio settings in your messaging program. Please refer to the program's manual or inbuilt help function for further information on how to do that.

## My voice sounds very quiet to the person I am talking to

Make sure that Microphone Boost is activated. To do that, open the Windows Volume Control panel and click on 'Options -> Properties'. Select 'Recording' and then under 'Show the following volume controls' check 'Microphone' (if not already checked) and click 'OK'. Following that, click on 'Advanced' and check Microphone Boost under 'Other Controls'.

## My voice sounds distorted to the person I'm talking to

Increase the distance between the microphone and your mouth. The closer the microphone is to your mouth, the higher the probability is that your voice will sound distorted. If your voice sounds too quiet when the microphone is further away from your mouth then increase the volume level in the Windows Volume Control panel as described above.

## The headset doesn’t reproduce surround sound

Check if the cables have been correctly connected to the soundcard. Check if the DVD program you're using on your PC supports surround sound and, if necessary, change the sound settings in the program. Check the sound settings in your game to see if surround sound is supported and, if necessary, change the sound settings in the game.